Frequently Asked Questions
Do you supply Datasheets?
Yes, please visit our Datasheet Categories page to find the Technical or Material Safety Datasheet you require. If you are unable to find it, please contact us via live chat or email firstname.lastname@example.org.
What is the difference between a Material Safety Data Sheet (MSDS) and Technical Data Sheet (TDS)?
Material Safety Datasheets focus primarily on safety and Technical Datasheets provide further information on the product specifications.
What should be considered when comparing reported data for materials from varying sources on supplier datasheets?
It is always difficult to compare values since it is unlikely that reported values from varying sources were generated using the same test method and parameters. There are many test instruments and methods used in the marketplace.
Who should I contact for pricing and lead times?
Please send your request for quotation to email@example.com and this will be forwarded to our Costings team, who will be in touch shortly.
Do you give pricing over live chat?
We are not able to give pricing over live chat. Please send an email to firstname.lastname@example.org for a quotation.
Do you offer bespoke solutions?
Yes, please get in touch through live chat or email email@example.com and we will be happy to discuss your requirements.
What file formats can you accept for product drawings?
Please send your drawings to firstname.lastname@example.org in a DXF, DWG or STP file.
Are you able to offer smaller quantities of products?
Yes, we are able to decant some products, please contact us through live chat or email email@example.com for more information.
Do you have a brochure of the products you supply?
Yes, please see our HEM pack for more information.
Do you provide other products that aren't featured on your online shop?
Yes. We only offer a selection of items on our online shop; our product pages show a wider range of what we can supply. Please contact us via live chat or through our sales inbox (firstname.lastname@example.org) to find out if we can help support your request.
Do you offer samples?
Yes. Some may be chargeable, please contact us if you would like to request a sample.
Do you support University projects?
Yes, we are able to provide samples to help with University studies.
I don't know what product I need for my application, can you help?
Yes, we offer technical support and solutions, please contact us to discuss your application.