Frequently Asked Questions
Do you supply Datasheets?
Yes, please visit our Datasheet Categories page to find the Technical or Material Safety Datasheet you require. If you are unable to find it, please contact us via live chat or email email@example.com.
What is the difference between a Material Safety Data Sheet (MSDS) and Technical Data Sheet (TDS)?
Material Safety Datasheets focus primarily on safety and Technical Datasheets provide further information on the product specifications.
Who should I contact for pricing and lead times?
Please send your request for quotation to firstname.lastname@example.org and this will be forwarded to our Costings team, who will be in touch shortly.
Do you give pricing over live chat?
We are not able to give pricing over live chat. Please send an email to for a quotation.
Do you offer bespoke solutions?
Yes, please get in touch through live chat or email and we will be happy to discuss your requirements.
Are you able to offer smaller quantities of products?
Yes, we are able to decant some products, please contact us through live chat or email for more information.
Do you have a brochure of the products you supply?
Yes, please see our HEM pack for more information.
Do you provide other products that aren't featured on your online shop?
Yes. We only offer a selection of items on our online shop; our product pages show a wider range of what we can supply. Please contact us via live chat or through our sales inbox (email@example.com) to find out if we can help support your request.
Do you offer samples?
Yes. Some may be chargeable, please contact us if you would like to request a sample.
Do you support University projects?
Yes, we are able to provide samples to help with University studies.
I don't know what product I need for my application, can you help?
Yes, we offer technical support and solutions, please contact us to discuss your application.